Refund policy

If you receive your item and you either don't like it on your dog or it does not fit your pet's neck, I would be more than happy to exchange it for another style and size once I receive your previous item in its original condition. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.